FAQs
(Frequently Asked Questions)
Registration and Cancellation
- Visit https://kfb.volunteerhub.com to create or sign into your account.
- Once your account is created, you will be able to see all shifts. Just click on the date and you will be able to register for any shifts with available slots!
YES! As guardian, you may use your email address and phone number in the contact section when signing your child up for an account. Each child will need a unique username.
Each volunteer will need their own account to be registered for any additional volunteer event.
Anyone age 5 or older is welcome to volunteer onsite at Kids’ Food Basket! Minors under the age of 16 should be accompanied by a guardian.
No, no supervision is necessary if you are 16-18.
We are happy to get your group scheduled for a unique volunteer shift! Visit our group volunteer opportunities page to get in contact with the KFB location you wish to attend and we will handle the rest!
If your group has contacted our volunteer department and spots are held for your group, you will have until one week prior to the event to fill those spots. Your unfilled spots will be released to the public one week prior to the event to ensure all food production needs are met for the day.
Yes! Each volunteer will need to be registered for any on-site event. Our volunteer team will work with your team lead on getting spots held and send you group specific instructions on how to register. If you are unsure if you or a team member is registered for an event, please email volunteerkent@kidsfoodbasket.org.
- If you are cancelling your shift more than two days in advance, you can simply sign into your VolunteerHub account at https://kfb.volunteerhub.com and cancel your registration.
- If you are cancelling your shift less than two days in advance, please email volunteerkent@kidsfoodbasket.org. We are relying on you to fulfill the food production needs for the day. If you are unable to attend, please let a team member know.
What to Expect the Day of Your Shift
Ottawa + Allegan
652 Hastings Avenue
Holland, MI 49423
KFB Farm Ottawa + Allegan — On the Ridge
340 104th Ave, Holland, MI 49423
Kent County & Kent County Farm
1300 Plymouth Ave NE
Grand Rapids, MI 49505
Muskegon County
1537 S Getty St, Muskegon, MI 49442
- On-site Meal Production, Prep or Packing shifts
- Please wear appropriate attire to volunteer, which includes clothes you would not mind getting dirty. Our production floor/warehouse can get hot or cold depending on time of year, please dress with consideration for weather.
- Hairnets and beard/facial nets (as applicable) must be worn by all volunteers working with open food. These items will be made available to you prior to the start of your volunteer shift.
- Farm and Outdoor shifts
- Please wear protective clothing for potential wind, sun, or rain (hat, long sleeves, etc.). Closed toe, sturdy shoes are required (no slip-ons or open-toed shoes allowed). Volunteer safety on the Farm is a top priority.
We do not have a private location for volunteers to store items such as purses or other valuables. We encourage you to lock valuables in your car during your volunteer shift.
Please arrive at least 10 minutes early to your scheduled volunteer shift.
Kids’ Food Basket works with a variety of foods and food vendors. If you have any food allergies and are uncertain the risk involved by volunteering, please ask a staff member prior to coming on-site for your volunteer shift by emailing volunteerkent@kidsfoodbasket.org. Your safety is important to us!
Kids’ Food Basket will provide all necessary supplies for your volunteer shift including: hairnets, beard/facial nets, gloves, masks and other items as needed.
- Food and drinks are not permitted on the Sack Supper floor while volunteering. Please leave these items in your vehicle or in the lobby area. We do have drinking fountains available on-site that are sanitized daily for use with individual disposable cups.
- Food goods are not to be sampled or taken from the building by volunteers. This food is generously donated and purchased intentionally for the children and families receiving meals in our community.
- If you are registered for a farm or outdoor shift, please bring plenty of water.
Parking
- Kent County – We have ample parking for volunteers. Please avoid parking in front of any entrance doors or garage door spaces. All volunteers must enter through the front door entrance and check in at the start of every volunteer shift.
- Kent County Farm – Parking is available near our red barn. You will register for your farm shift at the barn.
- Muskegon County – Kids’ Food Basket’s Muskegon office is located at a shared space with Aldea Coffee. Please be mindful of other vehicles present at the building and do not block any entrance doors.
- Ottawa + Allegan – We have ample parking for volunteers. Please avoid parking in front of any entrance doors or garage door spaces. All volunteers must enter through the front door entrance off of Hastings Avenue.
- Ottawa + Allegan Farm at Ridge Point Church – We have ample parking for volunteers. Parking is available near our red barn. You will register for your farm shift at the barn.
- Kent County – Please have the bus driver park across the parking spots in the most south and east side of the parking lot (closest spots to the retention pond and barn/greenhouse).
Note that this will take up numerous traditional parking spaces and that is okay. If the bus driver will be waiting in the bus for students to be done, there are two feasible parking spots options:
- Anywhere along the entrance drive coming in where there is split rail fence, with partial parking on the grass between the roadway and the fencing.
- In the turnaround portion of the drive at the end of the roadway on Plymouth (coming in from Leonard) – this is farthest away but likely easiest to navigate after dropping students off at front door.